Queen's ExamChat Portal
English (US)
*** REVIEW IMPORTANT MESSAGES BELOW BEFORE STARTING A CHAT ***
IMPORTANT:
Listed below you will find the most common issues that affect exam takers. Please review the steps below and attempt to resolve the issue being experienced, prior to starting a chat.* Keys to Success *
Start with a clean system.- Restart and don't have other apps running as you start an exam. This solves browser, network and most importantly solves the majority of issues related to camera and microphone based issues.
Apply Chrome Updates Before Attempting any Exam
-a browser that has an update installing in the background will result in failure to launch the exam.
-verify updates by clicking on Settings - Help - About Google Chrome.
If using Guardian Browser, ignore 'Your browser is looking retro'
- CLOSED: The IT Support Centre is currently closed.
Test takers can review common issues below to see if their problem can be resolved.
If the information provided does not resolve your issue, you may also reach out to the vendor for direct support.
If you are in a timed quiz that is not being proctored, email your instructor directly to report your problem.
After hours issues that prevent you from completing your exam need to be reported to your department via the information provided in your course.
Important Messages
- ProctorU - Guardian Browser is launching when exam was to use the Guardian Extension in Chrome
Simply ensure you started the process within Chrome, and if the link to ProctorU opens the Guardian Browser, instead of loading the Chrome extension, simply continue your exam using the Guardian Browser. The requirement is to access onQ using Chrome when initially logging into onQ.
______________________________________________________________________________________________________ - ProctorU Issues Starting Exam:
Always access your ProctorU exam by accessing onQ within Chrome. If you stared by opening Guardian, quit the Guardian browser and start over in Chrome.
Start Chrome, apply all pending Chrome updates, then log into OnQ.
Look for the ProctorU link that is labelled as being the link to access your exam, or to access ProctorU. The exam has been setup to either user the Guardian Extension or the Guardian Browser. Simply follow the instructions that pop and you should have success.
Enable Screen Recording- If using Chrome on a Mac and the ProctorU launch halts after camera turns on, check your screen recording permissions for Chrome:
Step 1. Open "System Preferences".
Step 2. Click "Security & Privacy" and expand the "Screen Recording" window.
Step 3. Select the "Google Chrome" option and restart the browser once. If already on, toggle it off, save and then turn back on.
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