Queen's ExamChat Portal
English (US)
*** REVIEW IMPORTANT MESSAGES BELOW BEFORE STARTING A CHAT ***
IMPORTANT:
Listed below you will find the most common issues that affect exam takers. Please review the steps below and attempt to resolve the issue being experienced, prior to starting a chat.- Test takers can review common issues below to see if their problem can be resolved.
If the information provided does not resolve your issue, you may also reach out to the vendor for direct support.
If you are in a timed quiz that is not being proctored, email your instructor directly to report your problem.
After hours issues that prevent you from completing your exam need to be reported to your department via the information provided in your course.
Important Messages
ProctorU - Steps to Resolve 99% of ProctorU Issues YourselfNOTE: Help Desk follows these same steps when you start a chat
1. Restart your computer, do not shut down, use restart.
- On an Apple Mac computer, make sure “Reopen windows when logging back in” is not checked
2. ** Apply Google Chrome updates
- Click the Ellipses (…) in the upper right corner of the screen
- Click Help
- Click About Chrome
- Google Chrome will check for the latest version of Chrome
- If a new version is available, install the update and relaunch Chrome
If not solved, continue with
3. Disable all extensions and remove Guardian by clicking the Puzzle Piece next to the address bar
4. Delete your browser cache - Click the Ellipses (…) Delete browsing Data - All
5. Restart and log back into onQ in Chrome (https://onq.queensu.ca) to start your exam (even if you were to use the Guardian Browser)
Click on the direct link to your exam and follow the steps/instructions.