• CLOSED:
  The IT Support Centre is currently closed. If you are currently in a Proctored Exam or having trouble with setting up a Proctored Exam profile, reach out to the vendor for direct support.
  
  If you are in a timed quiz that is not being proctored, email your instructor directly to report your problem.
  
  After hours issues can also be submitted via the online help form "Get IT Help" by visiting https://queensu.service-now.com/esm
  These will be reviewed by Support Centre staff the next business day.

Important Messages

• **** MUST DO! ACCEPT COOKIES AND TURNOFF BROWSER EXTENSIONS ****
  
  Cookies: You must accept cookies to write both Examity and Proctortrack exams.
  
  To avoid browser crashes during your exam, please ensure you have turned off all extensions not required by Examity or Proctortrack.
  Disable Extensions
  1) Open Chrome
  2) Use the 3 dots at the top right-hand corner of Chrome to open the Chrome menu
  3) Select More tools and then select Extensions
  4) Turn off all extensions except for Examity or Proctortrack
  5) Close the settings tab.
• EXAMITY SCREEN SHARE FAILS:
  Macs:
  1) Accept all Cookies
  2) Turn off all Extensions in Chrome except for Examity
  3) Open macOS System Preferences - Security & Privacy - Privacy Tab
  Note: As you make changes, select "Quit & Reopen"
  4) Find the “Screen Recording” section and check if Google Chrome is enabled
  If not enabled, please enable and restart Chrome.
  If already enabled, highlight it, click the - to remove it. Then add it back by clicking + and selecting it from Applications. Enable it again. Now close and restart Chrome and access the exam.
  5) If Chrome has an Update warning, run the update.
  Examity has published this document, with images, to assist in troubleshooting screen sharing
  https://docs.google.com/document/d/1oBQ1_xCilRecG1Mnb39BMp6mqGdFrU3IvSb8nA2_3K4/
  *** NOTE: *** The steps above work!
  Before submitting a ticket for this, CLOSE AND REOPEN CHROME ONE MORE TIME - (We will be following the steps above when you connect to us)