Queen's ExamChat Portal
English (US)
** EXAMITY TEST TAKERS - STOP **
Open Safari or Edge to start your chat with us. Using Chrome for this chat will cause your exam session to close when exiting the chat
* REVIEW IMPORTANT PROBLEMS BELOW BEFORE STARTING A CHAT *
IMPORTANT:
Listed below you will find the most common issues that affect exam takers. Please review the steps below and attempt to resolve the issue being experienced, prior to starting a chat.Important Messages
- **** MUST DO! ACCEPT COOKIES AND TURNOFF BROWSER EXTENSIONS ****
Cookies: You must accept cookies to write both Examity and Proctortrack exams.
To avoid browser crashes during your exam, please ensure you have turned off all extensions not required by Examity or Proctortrack.
Disable Extensions
1) Open Chrome
2) Use the 3 dots at the top right-hand corner of Chrome to open the Chrome menu
3) Select More tools and then select Extensions
4) Turn off all extensions except for Examity or Proctortrack
5) Close the settings tab. - EXAMITY SCREEN SHARE FAILS:
Macs:
1) Accept all Cookies
2) Turn off all Extensions in Chrome except for Examity
3) Open macOS System Preferences - Security & Privacy - Privacy Tab
Note: As you make changes, select "Quit & Reopen"
4) Find the “Screen Recording” section and check if Google Chrome is enabled
If not enabled, please enable and restart Chrome.
If already enabled, highlight it, click the - to remove it. Then add it back by clicking + and selecting it from Applications. Enable it again. Now close and restart Chrome and access the exam.
5) If Chrome has an Update warning, run the update.
Examity has published this document, with images, to assist in troubleshooting screen sharing
https://docs.google.com/document/d/1oBQ1_xCilRecG1Mnb39BMp6mqGdFrU3IvSb8nA2_3K4/
*** NOTE: *** The steps above work!
Before submitting a ticket for this, CLOSE AND REOPEN CHROME ONE MORE TIME - (We will be following the steps above when you connect to us)
