• CLOSED:
  The IT Support Centre is currently closed. If you are currently in a Proctored Exam or having trouble with setting up a Proctored Exam profile, reach out to the vendor for direct support.
  
  If you are in a timed quiz that is not being proctored, email your instructor directly to report your problem.
  
  After hours issues can also be submitted via the online help form "Get IT Help" by visiting https://queensu.service-now.com/esm
  These will be reviewed by Support Centre staff the next business day.

Important Messages

• Examity Password Insert:
  If you are having trouble inserting the Password in Examity:
  Check Chrome to see if an update is pending or installing - complete the update.
  Restart Computer, selecting not to reopen existing apps or windows
  
  Try now and if it still fails
  
  
  1) Refresh onQ quiz page
  2) Click in the password field, then click on Insert Password (if field fails to update, right click in password field and paste.
  If the above fails -
  1) Enable pop-ups - https://support.google.com/chrome/answer/95472?hl=en&co=GENIE.Platform%3DDesktop
  2) Enable all cookies - https://support.google.com/chrome/answer/95647?hl=en&co=GENIE.Platform=Desktop
  3) Clear browser data (history and cache) https://support.google.com/chrome/answer/2392709?hl=en&ref_topic=7438325&sjid=18388665629846856626-NC
  4) Click the Examity icon at the top right corner of your browser to retrieve your password.
  
  ____________________________________________________________________________
• EXAMITY SCREEN SHARE FAILS:
  Macs:
  
  1) If Chrome has an Update warning, update it.
  2) Restart Computer - Selecting not to Reopen existing apps or Windows
  
  Try now and if it still fails
  
  3) Turn off all Extensions in Chrome except for Examity
  4) Accept all cookies
  5) Open macOS System Preferences - Security & Privacy - Privacy Tab
  Note: As you make changes, select "Quit & Reopen"
  6) Find the “Screen Recording” section and check if Google Chrome is enabled
  If not enabled, please enable and restart Chrome.
  If already enabled, highlight it, click the - to remove it. Then add it back by clicking + and selecting it from Applications. Enable it again. Now close and restart Chrome and access the exam.
  Examity has published this document, with images, to assist in troubleshooting screen sharing
  https://docs.google.com/document/d/1oBQ1_xCilRecG1Mnb39BMp6mqGdFrU3IvSb8nA2_3K4/
  
  
  ______________________________________________________________